Privacy Policy

Updated: May 24th, 2018

ConnecTheDot LLC is committed to protecting your privacy. This Privacy Policy applies to our website (Website), www.ConnecTheDot LLC.com, and including our associated mobile website applications (Mobile). This Privacy Policy governs our data collection, processing and usage practices. By using the Websites, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described in this Privacy Policy, you should not use the Websites.

We periodically update this Privacy Policy and we encourage you to review this Privacy Policy periodically. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

1. Important Information

1.1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time by posting a new version online. You should check this page occasionally to review any changes. If we make any material changes, we will notify you by posting the revised Privacy Policy on our Websites. This helps you to always be aware of what information we collect, how we use it and under what circumstances, if any, it is disclosed. Your continued use of the Websites, and/or continued provision of Personal Information to us will be subject to the terms of the then-current Privacy Policy.

1.2. Contact Us
If you have any questions about this Privacy Policy or our treatment of the information you provide us, please write to us by email at support@ConnecTheDot.com or by mail to ConnecTheDot LLC PO BOX 1134, Middletown, DE 19709, USA, Attn: Privacy.

2. Use of ConnecTheDot LLC website and our Customers

2.1. “Sensitive Information”
This refers to credit or debit card numbers, personal financial account information, Social Security numbers, passport numbers, driver’s license numbers or similar personal identifiers, racial or ethnic origin, physical or mental health condition or information, or other employment, financial or health information.

2.2. Lawful Purpose
Services provided to or used by the User may only be for lawful purposes. Transmission, storage, copying, or modifying any material or other actions by the User in violation of any Federal, State or Local regulation is prohibited. This includes material legally judged to be threatening or obscene, pornographic, profane, or material protected by trade secrets. This also includes, but is not limited to, material protected by copyright, trade secret, or any other statute, threatening material, or obscene material. Users are prohibited from using ConnecTheDot LLC for the propagation, distribution, housing, processing, storing, or otherwise handling in any way lewd, obscene, or pornographic material, or any other material which ConnecTheDot LLC deems, in its sole discretion, to be objectionable, including, but not limited to, pornography, satanic materials, and any and all materials of an adult nature. This also includes links or any connection to such materials. The designation of any materials as such described above is left entirely to the discretion of the ConnecTheDot LLC management. The User agrees to indemnify and hold harmless and defend ConnecTheDot LLC from any claims resulting from the User’s use or User’s allowed use by others of the Services which damages either ConnecTheDot LLC, its officers, its employees, its directors, its partners, or another party or parties.

3. Information We Collect

ConnecTheDot LLC will not rent, sell, access or in anyway use the client’s customer database information. This information will be kept strictly confidential in the highest manner possible.

3.1. When You Visit our Websites

You are free to explore the Websites without providing any information about yourself. When you visit the Websites

We collect the email addresses of those who communicate with us via email, aggregate information on what pages consumers access or visit, approximate location, IP address, and information volunteered by the consumer (such as survey information and/or site registrations).The information we collect is used to improve the content of our Web pages and the quality of our service.

3.2. “Personal Information”
This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter into on the Websites, and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.

3.3. “Navigational Information”
This refers to information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed. Please see the “Navigation Information” section below.

3.4. Information About Children
The Websites are not intended for or targeted at children under 13, and we do not knowingly or intentionally collect information about children under 13. If you believe that we have collected information about a child under 13, please contact us at support@ConnecTheDot.com, so that we may delete the information.

4. How We Use Information We Collect

4.1. Compliance with Our Privacy Policy

We use the information we collect only in compliance with this Privacy Policy. Customers who subscribe to our downloads or newsletters are obligated through our agreements with them to comply with this Privacy Policy.

4.2. Privacy & Proprietary Information
ConnecTheDot LLC shall keep confidential and shall not disclose to third parties any (i) material, non-public information which it may learn about the User’s business and (ii) any personally identifying information and/or payment information, unless when requested by USER in writing. ConnecTheDot LLC shall be free to use aggregated, anonymized data, including data gathered while performing services under this Agreement and others like it, to provide consulting services similar to those offered to the User or in its marketing materials.

4.3. Use of Personal Information
In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to: (a) improve your browsing experience by personalizing the Websites and to improve the experience; (b) send information to you which we think may be of interest to you by post, email, or other means; (c) send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, and (d) provide other companies with statistical information about our users — but this information will not be used to identify any individual user. We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, we do not transfer your unique Personal Information to the third party. In addition, we may share data with trusted partners to contact you based on your request to receive such communications, help us perform statistical analysis, or provide customer support. Such third parties are prohibited from using your Personal Information except for these purposes, and they are required to maintain the confidentiality of your information.

4.4. Use of Navigational Information
We use Navigational Information to operate and improve the Website. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalized information about ConnecTheDot LLC.

4.5. Customer Testimonials, Comments, and Case Studies
We post customer testimonials, comments, and case studies on our Websites, which may contain Personal Information. We obtain each customer’s consent via email prior to posting the customer’s name, testimonial, and business information.

4.6. Use of Credit Card Information
If you give us credit card information, we use it solely to check your financial qualifications and collect payment from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf.

4.7. Service Providers
We employ other companies and people to provide services to visitors to our Websites, our customers, and may need to share your information with them to provide information, products or services to you. Examples may include removing repetitive information from prospect lists, analyzing data, providing marketing assistance, processing credit card payments, supplementing the information you provide us in order to provide you with better service, and providing customer service. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies.

4.8. Security of your Personal Information
ConnecTheDot LLC’s Site has security measures in place to protect against the loss, misuse or alteration of the information under our control. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

4.9. Social Media Features
Our Websites include Social Media and Email Features, such as the Facebook Like button Widgets, such as the Share This button or interactive mini-programs that run on our sites. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Websites. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.

4.10. External Websites
Our Websites provide links to other websites. We do not control, and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have. We encourage you to carefully read the privacy policy of any web site you visit.

4.11. Blogs
We offer publicly accessible blogs. Please keep in mind that if you directly disclose any information through our public blogs this information may be collected and used by others. We will correct or delete any information you have posted on the Websites if you so request, as described in “Opting Out and Unsubscribing” below.

4.12. Retention of Personal Information
We retain Personal Information that you provide us if we consider it potentially useful in contacting you about services, and then we securely delete the information. We will delete this information from the servers at an earlier date if you so request, as described in “Opting Out and Unsubscribing” below.

4.13. Corporate Events
If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all information gathered by ConnecTheDot LLC on the Website.

4.14. Compelled Disclosure
We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights or to comply with a law, court order, or legal process.

5. Navigational Information

5.1. Cookies

From time-to-time we use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. When you return to the same Website, the information you previously provided can be retrieved, so you can easily use the customized features.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the ConnecTheDot LLC Website you visit. ConnecTheDot LLC keeps track of the Websites and pages you visit within ConnecTheDot LLC, in order to determine what portion of the ConnecTheDot LLC Website is the most popular or most used. This data is used to deliver customized content and promotions within the ConnecTheDot LLC Website and to customers whose behavior indicates that they are interested in a particular subject area.

5.2. Log Files
We may collect demographic information, such as your ZIP code, age, gender, preferences, interests and favorites using log files that are not associated with your name or other personally identifying information. There is also information about your computer hardware and software that is automatically collected by us. This information can include: your IP address, browser type, domain names, access times and referring website addresses. For these purposes, we do link this automatically-collected data to Personal Information such as name, email address, address, and phone number.

5.3. Tracking Pixels
We employ a software technology called tracking pixels, that help us better manage the Website by informing us what content is effective. Tracking pixels are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, tracking pixels are embedded invisibly on Web pages or in emails and are about the size of the period at the end of this sentence. We use tracking pixels in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. We tie the information gathered by tracking pixels in emails to our customers’ Personal Information. If you would like to opt-out of these emails, please see “Opting Out and Unsubscribing”.

5.4. Metrics and Analytics
ConnecTheDot LLC collects information about accesses (such as clicks) of every ConnecTheDot LLC Link created through the Services. This information includes, but is not limited to: (i) the IP address and physical location of the devices accessing the ConnecTheDot LLC Link; (ii) the referring websites or services; (iii) the time and date of each access; and (iv) information about sharing of the ConnecTheDot LLC Link on Third Party Services such as Twitter and Facebook. These metrics and analytics are used by ConnecTheDot LLC and its partners to improve their websites and services by, for example, providing value-added features.

5.5. Third Party Tracking Technologies
The use of cookies and web beacons by any tracking utility company is not covered by our privacy statement. We do not have access or control over these third-party tracking technologies

5.6. Advertising
We partner with a third-party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests.

6. Opting Out and Unsubscribing 

6.1. Reviewing, Correcting and Removing Your Personal Information

If you provide us with your Personal Information, you have the following rights with respect to that information:

  • To review the user information that you have supplied to us.
  • To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us.
  • To request that your user information not be used to contact you.
  • To request that your user information be removed from any solicitation list that we use.
  • To request that your user information be deleted from our records.
  • To opt out of being solicited by ConnecTheDot LLC or third parties.
  • To exercise any of these rights, please contact us at support@ConnecTheDot.com or by mail to ConnecTheDot LLC, PO BOX 1134, Middletown, DE 19709, USA, Attention: Privacy. We will promptly change, correct, or delete your information and notify you of the action we have taken.

6.2. To Unsubscribe From Our Communications
You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located on the bottom of our e-mails, or by sending us email us at support@ConnecTheDot.com, or by sending us postal mail to ConnecTheDot LLC, PO BOX 1134, Middletown, DE 19709, USA, Attention: Privacy.

7. Content Submission

7.1 Content Submitted or Made Available for Inclusion on the Service (CLIENT) The above-named “CLIENT” (hereinafter referred to as “You”) are solely responsible for your use of (Content Supplied) in combination with any other images, graphics, text or other materials you want to be incorporated into the ConnecTheDot LLC products and services. You agree that you will not include any text, image, design, trademark, service mark, or any copyrighted work of any third party in your (Content Supplied) unless you have obtained the appropriate authorizations from the owners. You warrant that your (Content Supplied) does not infringe upon any rights of any third party, including copyright, trademark, right of publicity or privacy, and will not libel or defame any third party, and that you have all required rights or permissions necessary to incorporate third-party material into your (Content Supplied). By contracting with ConnecTheDot LLC, you warrant that you have all necessary permission, right and authority to use the (Content Supplied) and you authorize ConnecTheDot LLC to produce use the (Content Supplied) on your behalf.

7.2 Copyright Policy

By using the services of ConnecTheDot LLC, you warrant that the subject matter to be used is not copyrighted by a third party. You also recognize that because subject matter does not have to bear a copyright notice to be protected by copyright law, absence of such notice does not necessarily assure a right to reproduce. You further warrant that no copyright notice has been removed from any material used in preparing the subject matter for reproduction.

To support these warranties, you agree to indemnify and hold ConnecTheDot LLC harmless for all liability, damages, and attorney fees that may be incurred in any legal action connected with copyright infringement involving the work being printed.

CONNECTHEDOT LLC reserves the right in its sole discretion to terminate or modify permission to display the logo, and may request that third parties modify or delete any use of the collateral that, in our sole judgment, does not comply with these guidelines, or might otherwise impair our rights in the logo.

  • As a general rule, third parties may not use the CONNECTHEDOT LLC logo, unless approved logo artwork is provided by us.
  • The logo may not be used in any manner that might imply that any non-CONNECTHEDOT LLC materials, including but not limited to goods, services, websites, or publications, are sponsored, endorsed, licensed by, or affiliated with CONNECTHEDOT LLC.
  • The logo may not be displayed as a primary or prominent feature on any non-CONNECTHEDOT LLC materials. Companies using the logo pursuant to these guidelines must also display in the primary and more prominent position, their own logo(s), business name, product names, or other branding.
  • The logo may not be imitated or used as a design feature in any manner.
  • The logo may not be used in a manner that would disparage CONNECTHEDOT LLC or its products or services.
  • Neither the logo nor any part of the CONNECTHEDOT LLC name (e.g. ONTRA) may be used in any other company name, product name, service name, domain name, website title, publication title, or the like.
  • Non-CONNECTHEDOT LLC materials should not mimic any CONNECTHEDOT LLC advertising, product packaging, or website design.
  • The logo must be used as provided by CONNECTHEDOT LLC with no changes, including but not limited to changes in the color, proportion, or design, or removal of any words or artwork. The logo may not be animated, morphed, or otherwise distorted in perspective or appearance.
  • The logo must stand alone and may not be combined with any other object, including but not limited to other logos, words, graphics, photos, slogans, numbers, design features, or symbols. The logo must never be used to represent the word CONNECTHEDOT LLC in text, including in a headline, product-name logotype, or body copy.
  • The logo must not be incorporated or used in any manner as part of, or in close proximity to another company’s name, domain name, product or service name, logo, trade dress, design, slogan, or other trademarks.
  • The look and feel of the Service is copyright ©2015-2018 CONNECTHEDOT LLC, All rights reserved. You may not duplicate, copy, or reuse any portion of the application.
  • CONNECTHEDOT LLC further reserves the right to object to unfair uses or misuses of its trademarks or other violations of applicable law. For real, don’t mess with the logo or our trademarked name.

7.3 Terms of Sale

Full payment is required to complete an order. No work will proceed until full payment is received. No refunds will be given for orders that have been received by prepress department.

7.4 Refund Policy

All sales are final, unless otherwise noted. After an order, has been paid, and design has commenced, you are responsible for paying the entire amount of that order, unless otherwise noted. In some cases, a refund may be extended to you if no work has been completed by ConnecTheDot LLC for that order. In such cases, you will be charged a $49 cancellation fee, which would be in addition to any fees charged for any possible hard costs outside of what ConnecTheDot LLC provides if applicable. In some cases, an order may be voided the same day the order was placed if no work has been completed by the ConnecTheDot LLC for that order.

7.5 Indemnification

You will indemnify and hold harmless ConnecTheDot LLC from any and all losses, cost expenses, and damages on any and all manner of claims, demands, actions, and proceedings that may be instituted against the ConnecTheDot LLC on the grounds alleging that said printing violates any copyright or any proprietary right of any person.

Personal Data collected for the following purposes and using the following services:

Advertising

Google AdSense, Bing Ads and Yahoo App Publishing Advertising

Personal Data: Cookies and Usage Data

Facebook Audience Network

Personal Data: Cookies, unique device identifiers for advertising (Google Advertiser ID or IDFA, for example) and Usage Data

Analytics

Ontraport Analytics, Google Analytics, Display Advertising extension for Google Analytics, Google AdWords conversion tracking, Facebook Ads conversion tracking, PixelMe, pCloud, myCloud App, Fleeq, Plutio, Invanto, Viral Loops, LinkedIn conversion tracking, MixPanel, Twitter Ads conversion tracking

Personal Data: Cookies and Usage Data

User ID extension for Google Analytics

Personal Data: Cookies

Displaying content from external platforms

Google Fonts

Personal Data: Usage Data and various types of Data as specified in the privacy policy of the service

YouTube video widget and Wistia widget

Personal Data: Cookies and Usage Data

Handling payments

Stripe, Quickbooks

Personal Data: various types of Data as specified in the privacy policy of the service

Heat mapping and session recording

Crazy Egg

Personal Data: Cookies and Usage Data

Hosting and backend infrastructure

WP Engine, Filestack

Personal Data: various types of Data as specified in the privacy policy of the service

Managing contacts and sending messages

Ontraport

Personal Data: email address and Usage Data

Sendgrid

Personal Data: email address

Managing support and contact requests

Freshdesk

Personal Data: various types of Data as specified in the privacy policy of the service

Remarketing and behavioral targeting

PixelMe, Remarketing through Google Analytics for Display Advertising, AdWords Remarketing, Facebook Remarketing, LinkedIn Website Retargeting and Twitter Remarketing

Personal Data: Cookies and Usage Data

Facebook Custom Audience and Twitter Tailored Audiences

Personal Data: Cookies and email address

SPAM protection

Akismet

Personal Data: various types of Data as specified in the privacy policy of the service

Tag Management

Google Tag Manager

Personal Data: Cookies and Usage Data

Traffic optimization and distribution

CloudFlare

Personal Data: Cookies and various types of Data as specified in the privacy policy of the service

User database management

Ontraport

Personal Data: email address, phone number and various types of Data as specified in the privacy policy of the service

 

Intercom

Personal Data: Cookies, email address, Usage Data and various types of Data as specified in the privacy policy of the service

GDPR and CONNECTHEDOT LLC

What is GDPR?

​​​​GDPR (General Data Protection Regulation) is a new set of rules – effective beginning May 25, 2018 – imposed by the European Union on all organizations worldwide that collect or process data about EU citizens.

It’s a complicated set of regulations, and we are not attorneys so you’ll want to do your own research on GDPR compliance and handle it appropriately for your organization.

This section outlines CONNECTHEDOT LLC’s compliance with our part of GDPR, and the ways in which we help you comply with your part.

How we help you comply with your part:

GDPR imbues EU citizens with several new rights regarding their personal data and privacy. Some of them relate to how you manage the data you store. These include:

  • Right of access: Individuals can ask to see the information you have stored about them. You can honor those requests by exporting their contact data on request and sending it to them.
  • Right to recertification: Individuals can ask to have the data you store about them updated. You can honor those requests with forms or by manually updating their data in CONNECTHEDOT LLC.
  • Right to erasure: Individuals can ask to have their data erased. You can honor those requests by deleting their records in CONNECTHEDOT LLC.
  • Right to restrict processing: Individuals can ask you to stop processing their data. When they do, all you’ll be allowed to do with that data is to store it. For simplicity’s sake, we’d recommend deleting the data of contacts who exercise this right.
  • Right to data portability: Individuals can ask to have their data sent to another Data Controller. You can honor those requests by sending the data via CSV after export from CONNECTHEDOT LLC.

Responsibilities as a Data Controller

GDPR imposes other responsibilities on Data Controllers (that’s ConnecTheDot) including, but not limited to, sharing your privacy policy and letting people know how you’ll use their data before you collect it. Your attorney can advise you on the full scope of your responsibilities as a Data Controller.

Please note that as part of CONNECTHEDOT LLC’s Terms of Service, you indemnify CONNECTHEDOT LLC for any legal responsibility arising out of your failure to comply with GDPR.

Responsibilities as the ‘Data Processor’, ‘Ontraport’

As a technical services provider who stores the personal information of EU citizens on behalf of Data Controllers, Ontraport has certain responsibilities under GDPR which we comply with, including:

Managing Data Processing – Ontraport has clear documentation on where our data comes from, how it is stored, and where it goes after we get it. Ontraport will only process personal data on instructions from the controller, and inform the controller if it believes said instruction infringes on the GDPR (28.3)

Accountability and Governance – As a PCI-compliant handler of sensitive consumer data, Ontraport is subject to — and adheres to — incredibly strict and detailed physical, technical and organizational data management and security policies. Ontraport takes extraordinary steps to secure your data, ensure stability and uptime, manage data backup and disaster recovery, and regularly test security (32.1)

Authorized Use of Sub-Processors – Ontraport uses sub-processors as a routine part of offering our service. It is our responsibility to ensure our subcontractors comply with GDPR, and we will comply with those rules. As a Data Controller, your agreement to our use of sub-processors is part of our legal Terms of Service and required to be an Ontraport user. We maintain a list of sub-processors here for your review: Amazon Web Services, Liquid Web, UnitedLayer, and any payment gateway that you connect to your account. (28.2)

Maintain Records of Processing Activities – Ontraport is unique in the level of detail we record and display to you about data processing activity in your account. (30)

Notification of Breach – Ontraport will comply with the GDPR with respect to any data breach.  (33.2)

If you have any questions regarding CONNECTHEDOT LLC’s compliance with GDPR, feel free to contact us at support@connecthedot.com.