Frequently Asked Questions

FAQ – Frequently Asked Questions

PROOF TERMS

PROOF TERMS

ALL approvals are final. Please do not approve the order if you need to make any changes to your files.

Click on the links provided to view your low-resolution PDF proofs.

If you have more than one item in your order, click each link to view each item’s proof. If your proof accurately displays your design, please check off “I APPROVE” to submit for printing. Your files will not be sent to print until you approve the proof.

NOTE: The colors and resolution on your monitor may not be representative of your printed piece. Computer monitors have a display resolution of 72 dpi and the colors are RGB based, whereas high-quality printing requires 300 dpi and is CMYK based. As a result, the colors on your monitor will appear brighter than the colors of your piece once printed, and the proof will be displayed in low resolution, whereas your printed piece will have high resolution.

Before You Approve:

  • Check spelling, numbers and rotation of your files.
  • The right edge of the front file will back up with the left edge of the back file.
  • If you have chosen rounded corners, the corners will be rounded once printed. Unfortunately, we cannot show the rounded corners on the proof.
  • Check that your artwork is properly centered aligned.

Once you approve the proof, we are not responsible for errors of any kind noted above. For all orders except for Design Services and Marketing Services orders: Please note that only the first proof is free (included in the printed price). Any additional revised files that need proofs will have an additional proofing fee per each new file.

Cancellation Policy

ConnecTheDot requires a one (1) month advance notice when on a month-to-month contract. Cancellation must be in the form of written communication. Without a one (1) month notice, customer will be bound by their contractual agreement.

ConnecTheDot $100 Amazon Gift Card Giveaway Rules

ConnecTheDot ‘$100 Amazon Gift Card’ Giveaway Rules

By submitting an entry to the ConnecTheDot $100 Amazon Gift Card Giveaway (the “Giveaway”), you acknowledge that you have read and agree to be bound by these Official Rules and the decisions of ConnecTheDot LLC, and that you satisfy all eligibility requirements.

The ConnecTheDot $100 Amazon Gift Card Giveaway (“Giveaway”) is open to all humans age 21 or older at time of entry. Residents outside of the United States are not eligible to enter or win. Employees of ConnecTheDot, LLC (the “Sponsor”), its respective parent, subsidiaries, affiliates, advertising and promotion agencies, distributors, merchants involved with this Giveaway, and their immediate family members and/or those living in the same household of each are not eligible to enter or win. Giveaway governed by U.S. law. Giveaway is subject to all applicable federal, state and local laws and regulations. Void where prohibited by law. No purchase necessary to enter or win. A purchase will not improve your chances of winning.

HOW TO ENTER:

To enter the Giveaway, follow all onscreen instructions to complete and submit the online entry form (“Primary Entry”). You can earn an Additional Entry in the Giveaway when you send the Giveaway page to a friend, age 21 or older, by following the Additional Entry instructions on the screen (“Additional Entry”). The friend must enter the Giveaway through your referral in order to get an additional entry. All entries must be received by 11:59 PM EST on 12/14/2017 (“Giveaway Entry Period”). Online entrants subject to all notices online including but not limited to Sponsor’s privacy policy.

PRIZES & APPROXIMATE RETAIL VALUES (“ARV”):

Maximum ARV of all prizes: $100.00. Prize includes: $100 Amazon Gift Card (Value: $100.00). If winner is unable to receive payment then prize will be forfeited, and an alternate winner may be selected in accordance with these Official Rules from among the remaining eligible entries for that prize. Prizes may not be transferred or assigned except by Sponsor.

ODDS:

Odds of winning depend on number of eligible entries received during the Giveaway Entry Period.

THE FOLLOWING APPLIES TO THE ABOVE:

Winners will be selected by tabulating all individual submissions from all eligible entries received. Tabulation will be conducted on or about 12/14/2017 by a representative from the Sponsor whose decisions are final. Winners will be notified by email and/or mail and at the judges’ discretion, will be required to complete and return an email confirmation of prize acceptance and possibly a Affidavit of Eligibility and Liability and a Publicity Release (“Affidavit/Release”) within 7 days of notification, or an alternate winner will be selected. Prize awarded within 30 days after receipt and verification of completed Affidavit/Release or prize notification. If a potential winner cannot be contacted, or if Affidavit/Release is returned as undeliverable or if the selected winner cannot accept or receive the prize for any reason, or he/she is not in compliance with these Official Rules, the prize will be forfeited and may be awarded to an alternate winner. If a winner is otherwise eligible under these Official Rules, but is nevertheless deemed a minor in his or her state of primary residence, the prize will be awarded in the name of winner’s parent or legal guardian who will be required to execute affidavit on minor’s behalf. No substitutions are permitted except if prize is unavailable, in which case a prize of equal or greater value will be awarded. Prize is not redeemable for cash and non-assignable and non-transferable except to a surviving spouse. Winner is responsible for all federal, state, local sales and income taxes. Any other incidental expenses on prize not specified herein are the sole responsibility of winner. Entry and acceptance of prize constitute permission to use winner’s name, prize won, hometown and likeness for online posting and promotional purposes without further compensation, except where prohibited by law. Limit: one prize per household. Prize is guaranteed to be awarded. If ConnecTheDot goes bankrupt or out of business, then the year they go out of business is the last year of payment for the premium service. If ConnecTheDot is acquired or merges, it’s the new owner’s discretion to keep paying for the premium service. If ConnecTheDot goes bankrupt or out of business, then the last year they are in business will be the payment for the premium service. Cash value of the prize cannot be redeemed.

Participating entrants agree to these Official Rules and the decisions of the Sponsor, and release, defend and hold harmless the Sponsor and its affiliated companies, and all other businesses involved in this Giveaway, as well as the employees, officers, directors and agents of each, from all claims and liability relating to their participation, acceptance and use or misuse of prize. Winner assumes all liability for any injury or damage caused or claimed to be caused, by participation in this Giveaway or use or redemption of prize. Sponsor is not responsible for any typographical or other error in the printing of the offer, administration of the Giveaway or in the announcement of the prize.

Winner acknowledges the Sponsor and all other businesses concerned with this Giveaway and their agents do not make, nor are in any manner responsible for any warranty, representations, expressed or implied, in fact or in law, relative the quality, conditions, fitness or merchantability of any aspect of prize.

In the event of a dispute over the identity of an online entrant, entry will be deemed submitted by the “Authorized Account Holder” of the e-mail address submitted at time of entry. Authorized Account Holder means the natural person who is assigned to an e-mail address by an Internet access provider, online service provider, or other organization that is responsible for assigning e-mail addresses for the domain associated with the submitted e-mail address. Entry materials/data that have been tampered with or altered, or mass entries or entries generated by a script, macro or use of automated devices are void. The Sponsor is not responsible for: (i) lost, late, misdirected, damaged, illegible or incomplete entries; or (ii) error, omission, interruption, deletion, defect, delay in operations or transmission, theft or destruction or unauthorized access to or alterations of entry materials, or for technical, network, telephone equipment, electronic, computer, hardware or software malfunctions of any kind, or inaccurate transmission of or failure to receive entry information by Sponsor on account of technical problems or traffic congestion on the Internet or at any web site or any combination thereof; or (iii) any injury or damage to entrant’s or any other person’s computer related to or resulting from participating in the Giveaway. By participating in the Giveaway, you (i) agree to be bound by these Official Rules, including all eligibility requirements, and (ii) agree to be bound by the decisions of Sponsor and the independent judging organization, which are final and binding in all matters relating to the Giveaway. Failure to comply with these Official Rules may result in disqualification from the Giveaway. Sponsor reserves the right to permanently disqualify from any Giveaway it sponsors any person it believes has intentionally violated these Official Rules and cancel the Giveaway if it becomes technically corrupted (including if a computer virus, bot or system malfunction inalterably impairs its ability to conduct the Giveaway), and to select winner from among all eligible entries received prior to withdrawal. Legal Warning: ANY ATTEMPT BY AN individual, whether or not an ENTRANT, TO DELIBERATELY DAMAGE, destroy, tamper or vandalize this WEB SITE OR interfere with the OPERATION OF THE GIVEAWAY, IS A VIOLATION OF CRIMINAL AND CIVIL LAWS and SPONSOR RESERVES THE RIGHT TO SEEK DAMAGES and diligently pursue all remedies against ANY SUCH individual TO THE FULLEST EXTENT PERMITTED BY LAW.

ARBITRATION:

This Giveaway shall be governed by and interpreted under the laws of the State of Delaware, U.S.A. without regard to its conflicts of law’s provisions. By participating, entrants agree that any and all disputes arising out of or relating in any way to this Giveaway shall be litigated only in courts sitting in Delaware, U.S.A.

WINNERS LIST:

For a winners list (available after 12/15/2017), send a stamped, self-addressed envelope by 12/20/2017 to: ConnecTheDot $100 Amazon Gift Card Giveaway Winner, ConnecTheDot, LLC, PO BOX 1134, Middletown, DE 19709.

CONFIDENTIALITY:

By entering, the information you are only signing up for the ConnecTheDot Subscribe To Bad-Ass Updates Newsletter. Your information will never be sold to anyone. You can unsubscribe easily from ConnecTheDot by clicking on the unsubscribe link in the bottom right of our daily emails. Information provided by you to participate in this Giveaway is subject to Sponsor’s privacy policy located at https://www.ConnecTheDot.com/privacy-policy/

SPONSOR:

ConnecTheDot, LLC, PO BOX 1134, Middletown, DE 19709

The personal information collected from each entrant in the course of the Giveaway will be used by ConnecTheDot for the purposes of administration of the Giveaway and as otherwise permitted in accordance with ConnecTheDot’s Privacy Policy. Please see ConnecTheDot’s Terms of Use for more information. ConnecTheDot LLC reserves the right to alter any rules of any Giveaway at any time. If you have any questions or complaints about a ConnecTheDot LLC Giveaway, please contact help@ConnecTheDot.com.

Direct Mail EDDM (Every Door Direct Mail) Addendum

ConnecTheDot LLC – EDDM (Every Door Direct Mail)

Content Submitted or Made Available for Inclusion on the Service (CLIENT)

The above-named “CLIENT” (hereinafter referred to as “You”) are solely responsible for your use of (Content Supplied) in combination with any other images, graphics, text or other materials you want to be incorporated into the ConnecTheDot LLC EDDM product. You agree that you will not include any text, image, design, trademark, service mark, or any copyrighted work of any third party in your (Content Supplied) unless you have obtained the appropriate authorizations from the owners. You warrant that your (Content Supplied) does not infringe upon any rights of any third party, including copyright, trademark, right of publicity or privacy, and will not libel or defame any third party, and that you have all required rights or permissions necessary to incorporate third-party material into your (Content Supplied). By contracting with ConnecTheDot LLC, you warrant that you have all necessary permission, right and authority to use the (Content Supplied) and you authorize ConnecTheDot LLC to produce use the (Content Supplied) on your behalf.

Copyright Policy

By using the services of ConnecTheDot LLC, you warrant that the subject matter to be printed is not copyrighted by a third party. You also recognize that because subject matter does not have to bear a copyright notice to be protected by copyright law, absence of such notice does not necessarily assure a right to reproduce. You further warrant that no copyright notice has been removed from any material used in preparing the subject matter for reproduction.
To support these warranties, you agree to indemnify and hold ConnecTheDot LLC harmless for all liability, damages, and attorney fees that may be incurred in any legal action connected with copyright infringement involving the work being printed.

Terms of Sale

Full payment is required to complete an order. No work will proceed until full payment is received. No refunds will be given for orders that have been received by prepress department. If payment is not made by the necessary date on the invoice than ConnecTheDot cannot guarantee any held placement on the EDDM product.

Contract Length

Contract length is 3 months. Once initial payment is made and work has commenced by ConnecTheDot LLC, it is the understanding by both parties that you are responsible to supply the necessary (Content Supplied) by the necessary dates. Failure to supply the necessary (Content Supplied) will result in the most recent ad copy printing.

Refund Policy

All sales are final, unless otherwise noted. After an order, has been paid, and design has commenced, you are responsible for paying the entire amount of that order, unless otherwise noted. In some cases, a refund may be extended to you if no work has been completed by ConnecTheDot LLC for that order. In such cases, you will be charged a $49 cancellation fee, which would be in addition to any fees charged for proofs if applicable. In some cases, an order may be voided the same day the order was placed if no work has been completed by the ConnecTheDot LLC for that order.

Delivery

Lists are delivered directly to the USPS. The USPS delivers the EDDM based upon the list submitted by ConnecTheDot.

Indemnification

You will indemnify and hold harmless ConnecTheDot LLC from any and all losses, cost expenses, and damages on any and all manner of claims, demands, actions, and proceedings that may be instituted against the ConnecTheDot LLC on the grounds alleging that said printing violates any copyright or any proprietary right of any person.

What is ConnecTheDot’s Design Warranty for the Websites you Design?

ConnecTheDot LLC warrants that its designs are of its own creation and are not copied from existing designs or trademarks; but does not warrant that a design that is the same as or is similar to the one designed by it, but of which it was not aware at the time of its creation, does not exist.

In the event that payment for any web design service is not made in accordance with the payment policies of ConnecTheDot LLC, then all of the client’s rights in and to the web design created for it, including any trademark property, will immediately revert back to ConnecTheDot LLC.

Responsive or Adaptive Mobile Conversion:

Description:
ConnecTheDot LLC takes responsibility in coding your original web site pages so that they are displayed in a compact (usually vertical) layout, which is also adjustable to the size of the mobile browser window. It also involves the adaptation of a navigation bar in to a standard pull out menu.

Since there are hundreds of devices and operating systems (different versions) it is impossible to guarantee a 100% compatibility on all devices, or so that the content is displayed the same on all of the devices available on the market.
We guarantee to test functionality and display characteristics on a couple of major latest devices.

Content Writing:

Description:
ConnecTheDot LLC takes a task of creating written content for the web site based on a comprehensive questionnaire provided by ConnecTheDot LLC to the customer. You can purchase a package with a limited amount of words, which does not guarantee the full amount of words. It rather limits the amount that can be provided to the customer. The total amount of words is limited to the package purchased as well as the information provided by the customer.

Billing and Payment Terms and Conditions:

DEFINITIONS
“Goods” means any goods and/or services provided by the Company as ordered by the Client “ Company” means Sample Answers Ltd. incorporating Prime Prospects. “ Client” means the person, firm or company placing an order with the Company.

1) FORMATION OF CONTRACT
All Goods sold by the Company are sold subject to the Company’s standard terms and conditions (as detailed in the policy section) which form part of the Client’s contract with the Company. Terms and conditions on the Client’s order form or other similar document shall not be binding on the Company.

2) ORDERS
Orders will be deemed to have been placed when an email confirmation has been received from a responsible executive of the client company.

3) RIGHT TO SUB CONTRACT
Unless otherwise agreed the Company shall be entitled to sub-contract all or any part of the work.

4) RISK OF LOSS
The risk of loss or damage to the Goods shall pass to the Client upon delivery of the Goods.

5) PAYMENTS
5.1 New clients or other clients out of terms may be expected to pay in advance for their services.
5.2 All other invoices issued by the Company shall be paid by the Client within thirty (30) days of the date of invoice unless otherwise agreed in writing by the Company. In the event of late payment, the Company may charge interest on the amount outstanding before and after judgement at the rate of five (5) percent above the Base Rate of Barclays Bank plc in force from the due date until the date of payment.
5.3 If any amount of an invoice is disputed then the Client shall inform the Company of the grounds for such dispute within seven days of delivery of the goods and shall pay to the Company the value of the invoice less the disputed amount in accordance with these payment terms. Once settlement of the dispute has been agreed, any sum then outstanding shall also be payable in accordance with these payment terms.
5.4 The Company reserves the right to increase a quoted fee in the event that the client requests a variation to the work agreed.

6) CANCELLATION
In view of the nature of the service, any order – once confirmed by the Company – may not be cancelled. Cancellation of the Order by the Client will only be accepted on condition that any costs, charges and expenses already incurred, including any charges that will be levied by a sub-contractor on account of their expenses, work or cancellation conditions will be reimbursed to the Company forthwith. Cancellation can occur when the Client becomes inactive for 6 months (i.e. no email, phone call, etc.)

7) DELIVERY
7.1 The majority of services as supplied by the company are dispatched electronically by email and shall be deemed as having been delivered when the email has been opened by the client.
7.2 The Company reserves the right to substitute conventional delivery methods without notice or penalty should electronic dispatch prove inconvenient; in which case delivery by the Company will be deemed to have taken place when the materials are handed to the custody of the Client at his premises or to a deputed messenger or courier when posted. The Company will be entitled to charge the Client for any expenses of delivery other than normal postage charges.

8) FORCE MAJEURE
The Company will not be liable to the Client for any loss or damage suffered by the Client as a direct result of the Company, its sub-contractors or the list-owner from whom the sample or other service or material is derived being unable to perform the Contract in the way agreed by reason of cause beyond its control including Act of God, accident, war, riot, lockout, strike, flood, fire, power failure, breakdown of plant or machinery, delay in transit, postal delay, or any other unexpected or exceptional cause or circumstance.

What is the Privacy Policy for the Websites you design?

ConnecTheDot LLC is committed to protecting your privacy. In order to provide a quick and accurate response to your web design project, ConnecTheDot LLC asks only for the information necessary to work with your company. All of the information is strictly for the use of ConnecTheDot LLC and it will not be shared with any other third party. ConnecTheDot LLC uses Secure Socket Layer (SSL) technology to protect your privacy when you place an on-line order.

The information we gather and how we use it:
When you move forward with a web design project with us, we will need to know your name, your company’s name, your email address, and your mailing address. We also ask for some information about your company in order to have the necessary creative direction for your company’s design needs.

What is the Money Back Guarantee for Your Websites?

We guarantee your full satisfaction or your money back. An administration fee of 3.5% of your original purchase price will be deducted from the amount refunded. The refund policy will not take effect in any of the following events:

  1. If you have given the final approval of your web design.
  2. If work was commenced on one of your samples or if we have started work on the conversion.
  3. If the party for whom the website is being designed closes, changes its name, or changes its activity.
  4. If the project was cancelled for reason(s) unrelated to the project undertaken with ConnecTheDot LLC.
  5. If you do not communicate with ConnecTheDot LLC for more than 3 weeks following the signing of the design contract.

How the money will be transferred:

If you have paid using your credit card – the money will be transferred back to your credit card account. It may take up to 6 business days before the money will appear on your account. If you have paid using a check or a money order your refund will be sent to you by check.

What is Location Based Advertising?

For complete and detailed formation see https://connecthedot.com/location-based-advertising

What is Business Consulting?

For complete and detailed in formation see https://connecthedot.com/business-consulting